Frizzlife has a range of Reverse Osmosis systems. They are known for their easy usability and efficient functioning. However, these filters may sometimes malfunction, and you may be left wondering why your Frizzlife RO is not working.
The most commonly reported cause of a non-functional unit is a disconnected or faulty power supply, which results in the system not turning on or producing any sound. Users frequently overlook:
- A loose adapter connection
- A tripped power socket
- A faulty adapter (especially after a surge), or
- Power cords not seated properly in the unit.
But there are MANY other reasons, which we’ll cover in this article.
Since different Frizzlife RO models have slight differences in the way they operate, we will also show you how you can identify and possibly fix these issues for the Frizzlife PD600, PX500, PD800, PD1000, PD400 and the WB99 countertop RO models.
Reasons your Frizzlife RO is not working
‘RO not working’ could actually mean several different things. Each of those things may have a separate set of reasons.
We have therefore divided this post into specific problems that you may be noticing. We then go on to describe the different reasons why those problems may have occurred.
Problem A: There is no water coming from the faucet
Faulty Power connection
A faulty power connection is a simple yet common issue why your Frizzlife RO may not be working.
The power adapter that comes with the Frizzlife RO needs to be secured in its power socket for it to work properly. Failure to do so means the device will simply not turn on.
Diagnosis: The device does not turn on or make any sound.
Solution: Almost all Frizzlife RO models have their power socket at the back of the device, usually in the leftmost corner. Make sure your power cord/adapter is connected there. Also consider checking your power source by connecting other appliances there and see if they work.
Valves or Faucets are turned off
There are valves at multiple points in your Frizzlife RO. This may include a cold water valve, a 3 way feed valve, and the faucet valve. Closure of any of these means the RO system will not work.
Diagnosis and solution: This could be an issue if you are using your device for the first time. Ensure that all the valves are open. For this, turn the valves such that the valve’s knob points in the same direction as the tubing.
Incorrect Pipeline connection
Other than the countertop model, which is essentially plug-and-play, other models need you to set the device up very specifically.
Diagnosis: If you are using your device for the first time, check whether the power supply and the valves are on. If it is still not working, maybe you have connected your tubing incorrectly.
Solution: While we will not be able to describe the details of setting up each model in this post, we recommend looking through the instruction manual you received with your product.
Frizzlife also has installation videos on their website to help you with this process.
Expired Filter Cartridge
The filter cartridges of Frizzlife RO systems need to be periodically replaced for them to function properly. Else, the RO system may not work.
Diagnosis: When the filter cartridge expires, the water flow in your RO system slowly declines or even stops completely. Most models have a flashing or a constant red light to indicate that the filter life is over.
Solution: If the filter cartridge has expired, the only solution is to replace it. Refer to the end of this post for instructions on how you can reset your Frizzlife RO filter.
Problem B: Low Water Flow
As we mentioned earlier, decreasing water flow could be because of an expired filter. Other reasons include:
Low water inlet pressure
The RO system needs a certain water inflow pressure to work properly. If this central pressure is low, then the flow of water through the filter will naturally appear slow as well.
Diagnosis: Try removing the inlet pipe from its supply terminal and see if the water pressure is lower than normal. You can also compare it to other faucets for reference.
Solution: Frizzlife recommends contacting their customer service if you suspect this to be the cause. If the problem is in all water faucets of your home, you may also consider contacting your plumber.
Bent PE Pipes
The PE pipes and tubing used in your Frizzlife RO system are designed to not kink easily. However, if they are angled sharply, there may be a decrease in water flow.
Diagnosis and solution: Simply observe all of your tubing and ensure that nothing is bent or sharply angled. If you find a bend, adjust the position of the tubing to allow free flow of water.
Problem C: Low Water Quality
You can tell that the quality of the filtered water is decreasing by:
- Poor taste of water
- Odor or color in water
- Increasing TDS (total dissolved solids) value shown on the system display (Eg: the PX500 module)
This is a serious concern, and could be happening for a number of reasons.
The most common reason is if the filter cartridge has expired. We have explained this in other sections of this post. Some other reasons could be:
Poor quality of Inlet Water
Although powerful, Frizzlife RO systems are only designed to handle municipal water system in the long term.
Municipal water is expected to have gone through a treatment protocol already. As such, its TDS value should not be too high to begin with.
If the quality of the incoming water is poor with a very high TDS, this may end up lowering the quality of your filtered water as well.
Diagnosis: Check the water from faucets that do not have the RO installed. Check for abnormal taste, color or odor.
Solution: If you suspect that the municipal supply itself is poor, there is little you can do on your own. We recommend contacting your local water authorities.
Idle system
If your Frizzlife RO system has not been in operation for more than 2 days, then the water in the tubing may have poor quality.
If this is the case, consider discharging the system and letting the water run for at least five minutes.
After this, your filter should be good to go.
Problem D: Water Leakage
Sometimes, water leakage from your RO system is obvious. More often, however, the signs can be subtle.
For example, this could present as your floor being damp all the time. There could also be greenish growth around certain areas of your filter.
Improper installation
The most common cause for leakage from your RO system is improper fitting.
Specific installation instructions will be different in each model. However, all of them require you to cut the tubing well, connect it snugly, and either use a lock or rotate the nut with a wrench (without over tightening it.)
Solution: If you notice leakage from any point in your filter, inspect each connection individually. If required, uninstall the system and re-connect the tubing again.
Damaged O-ring
O-rings are small but play an important role in ensuring there is no leakage from your Frizzlife RO system.
O-rings are present near most connections and valves, but can be easily damaged if not handled well.
Diagnosis: If you notice leakage from any part of the system, disassemble the connection and see if the O-ring is fully intact. Note that there may not be obvious breaks, but small cracks may be visible on closer inspection.
Solution: If the O-ring is damaged, it requires replacement. Warranty may cover it, so contact your Frizzlife customer support team first.
Problem E: Keeps running after faucet is turned off
The “Filtered Water’ tubing is connected in the ‘Waste’ socket
The Frizzlife RO systems have separate outlets for filtered and waste water. In case those two are accidentally switched, the filter will appear to be running even when the faucet is turned off.
You can review the connections (at the back of the device housing) and see if you have accidentally switched those two connections.
To solve this issue, simply turn the device off, disconnect the tubing, and reconnect them in their correct places.
Hardware Failure
The Frizzlife RO system may continue to keep running even when the faucet is off if there is an issue with two hardware components: the circuit board, or the high pressure switch.
Unfortunately, it is not possible to accurately detect this issue at home. However, you may suspect this to be an issue by ruling out other possible causes like:
- Improper tubing connection (described earlier)
- Feed water is cut off
- Filter is blocked
Problem F: Miscellaneous Issues
You may also encounter some other issues with your Frizzlife RO systems. For instance, there could be malfunctioning buttons, lights, or indicators.
Frizzlife recommends you contact their customer support if any of these issues are seen before trying to tackle them yourself. We recommend the same, since this could have implications for your warranty.
Frequently Asked Questions
How to replace a Frizzlife RO filter?
To replace a Frizzlife RO filter, follow these steps:
- Cut off the power supply.
- Cut off the water supply to the filter.
- Turn the faucet on and remove any water in the system.
- Remove the front cover. You can apply gentle forward pressure to pull the cover off.
- Rotate the cartridge (which needs to be replaced) in counterclockwise direction.
- Get the new cartridge and put it into its slot. Now, rotate it clockwise to fit it in its place.
- Put the filter housing back on.
If you wish to replace the TAM3 or TAM4 filters (in PD600, PD800 or PD1000 models),
- Twist the filter housing counterclockwise. You may need to use a wrench to unscrew the housing body from its place.
- Remove the old cartridge and put the new one in its place.
- Add the filter housing back in its place. For this, rotate the housing clockwise once the cartridge is in its place.
However, replacing the filter alone is not enough. You also need to reset the device and flush the system afterwards.
How to reset a Frizzlife RO system?
- You will find the reset button in the front of the housing for almost all Frizzlife RO models.
- Long press the button for 3 seconds (for all versions).
- You will hear a buzzer beep. Keep pressing the reset button until it shows the filter you just replaced.
- Now, press the reset button for 3 more seconds. You will hear another beep. Now, the filter’s lifetime indicator should turn blue (for PD600 and PX500 versions) and white (for the PD800 and PD1000) versions.
How to flush a Frizzlife RO system?
- Turn the faucet on and let the water flow out.
- If you replaced the RO membrane filter, let the water flush for 20 minutes before use. For other cartridges, you need to let the filter flush for 10 minutes before it is safe to use.